GoldSTAR LCI

Swift and simple smart card production

Local card issuance functionality takes the wait out of obtaining a smart card, and encourages customers to switch to smart even if they have a season ticket that has months to run.

Working closely with a TOC customer, we have produced a mobile app for Android devices that allows a staff member to retrieve customer and ticket information directly from GoldSTAR and produce an ITSO smart card there and then. A customer can be given a personalised card which can be taken to a ticket office or ticket vending machine to load a product, or if they are current season ticket holders, the paper ticket can be transferred onto the smart card as an ITSO product for immediate travel. Interfacing with 3rd party smart card printers, such as the ESP Systex SmartWedge, we can apply your company's card design so the locally issued cards are indistinguishable from any applied for online and produced by your bureau : but the customer walks away with it in their hand. 

For your customer, it's a quick and easy way to convert to smart. 

The app communicates with Rail Delivery Group's Central Back Office to ensure that all requests and fulfilments are recorded there as well as in your GoldSTAR database, and the printer takes care of updating the HOPS with the relevant information. 

What our customers say about us...

Arriva Rail North have been working with Team Technologies since 2014, and in all of our engagements have found the team to be really customer focused and solution orientated. They are a really friendly bunch who are easy to do business with
Arriva Rail North
Although we've had a few teething problems due to configuration errors, these weren't always attributable to Team Technologies but were always dealt with promptly. The Incident Report received after the issues we experienced at Go-Live was frank and detailed. A lot of suppliers would not have shared such a report (and perhaps would not even have bothered to produce it!), which is testament to the type of relationships that Team Technologies seem to build with clients. Their technical knowledge is second to none – they really know their products, and those of the third party suppliers that they integrate with, and they are also competitively priced, which is a great bonus.
Dan Schoenhofen - Abellio Scotrail