GoldSTAR LCI

Swift and simple smart card production

Local card issuance functionality takes the wait out of obtaining a smart card, and encourages customers to switch to smart even if they have a season ticket that has months to run.

Working closely with a TOC customer, we have produced a mobile app for Android devices that allows a staff member to retrieve customer and ticket information directly from GoldSTAR and produce an ITSO smart card there and then. A customer can be given a personalised card which can be taken to a ticket office or ticket vending machine to load a product, or if they are current season ticket holders, the paper ticket can be transferred onto the smart card as an ITSO product for immediate travel. Interfacing with 3rd party smart card printers, such as the ESP Systex SmartWedge, we can apply your company's card design so the locally issued cards are indistinguishable from any applied for online and produced by your bureau : but the customer walks away with it in their hand. 

For your customer, it's a quick and easy way to convert to smart. 

The app communicates with Rail Delivery Group's Central Back Office to ensure that all requests and fulfilments are recorded there as well as in your GoldSTAR database, and the printer takes care of updating the HOPS with the relevant information. 

What our customers say about us...

I’ve always found everyone at Team Technologies very detail focussed and responsive to the needs of me as the customer. Detailed and honest expectations of what can be delivered and when are communicated very clearly which means I feel I can trust them to deliver to a high standard what has been asked for in the timescales expected. All Team Tech representatives I’ve worked with have been knowledgeable about their subject and extremely professional in their communication, planning and execution.
Chad Collins - Transport for Wales Rail Services
Although we've had a few teething problems due to configuration errors, these weren't always attributable to Team Technologies but were always dealt with promptly. The Incident Report received after the issues we experienced at Go-Live was frank and detailed. A lot of suppliers would not have shared such a report (and perhaps would not even have bothered to produce it!), which is testament to the type of relationships that Team Technologies seem to build with clients. Their technical knowledge is second to none – they really know their products, and those of the third party suppliers that they integrate with, and they are also competitively priced, which is a great bonus.
Dan Schoenhofen - Abellio Scotrail