GoldSTAR LCI

Swift and simple smart card production

Local card issuance functionality takes the wait out of obtaining a smart card, and encourages customers to switch to smart even if they have a season ticket that has months to run.

Working closely with our TOC customers, we have produced a mobile app for Android devices that allows a staff member to retrieve customer and ticket information directly from GoldSTAR and produce an ITSO smart card there and then. A customer can be given a personalised card which can be taken to a ticket office or ticket vending machine to load a product, or if they are current season ticket holders, the paper ticket can be transferred onto the smart card as an ITSO product for immediate travel. The app can even allow the user to take and crop a photo of the customer for printing direct onto their card.  Interfacing with 3rd party smart card printers, we can apply your company's card design so the locally issued cards are indistinguishable from any applied for online and produced by your bureau : but the customer walks away with it in their hand. 

For your customer, it's a quick and easy way to convert to smart. 

The app communicates with Rail Delivery Group's Central Back Office to ensure that all requests and fulfilments are recorded there as well as in your GoldSTAR database, and the printer takes care of updating the HOPS with the relevant information. 

What our customers say about us...

Although we've had a few teething problems due to configuration errors, these weren't always attributable to Team Technologies but were always dealt with promptly. The Incident Report received after the issues we experienced at Go-Live was frank and detailed. A lot of suppliers would not have shared such a report (and perhaps would not even have bothered to produce it!), which is testament to the type of relationships that Team Technologies seem to build with clients. Their technical knowledge is second to none – they really know their products, and those of the third party suppliers that they integrate with, and they are also competitively priced, which is a great bonus.
Dan Schoenhofen - Abellio Scotrail
I was very impressed recently with the organisational skills of the team at Team Tech regarding a recent project to renew a server. The quality of the planning document was very comprehensive and kept the project focused in the right direction. This gave us total confidence in Team Tech.
Anonymous customer