Support

Team Technologies have a wealth of experience in providing clients with a reliable and flexible support service. We can provide various levels of remote support ranging from Business Day only to Extended Out of Hours cover as required.

Don’t hesitate to get in touch with any queries relating to our systems administration, development and application support.

Service

Our support service is designed to provide the customer with flexible support options while meeting the requirements of the General Data Protection Regulations (GDPR) and also being ISO27001 compliant.

Named Callers can call our UK based Support Desk or email direct into our eSupport system as appropriate.

Our standard level of service is available 09:00 to 17:30 Monday to Friday excluding English public holidays, and we are happy to discuss extended cover depending on your requirements.

All calls are logged in our eSupport system so that we can track the status of your calls and build a full audit trail for you. We can provide reports on compliance with any Service Level Agreements you may require too.  In addition, all phone calls are recorded for quality of service and training purposes.

What our customers say about us...

Extensive technological knowledge, great support and cost effectiveness are just a few reasons why we have chosen to work with Team Technologies for over 20 years now. Thanks to John and the team for all your hard work!
Malcolm Searle, Clear thinking
Arriva Rail North have been working with Team Technologies since 2014, and in all of our engagements have found the team to be really customer focused and solution orientated. They are a really friendly bunch who are easy to do business with
Arriva Rail North