Support

Team Technologies have a wealth of experience in providing clients with a reliable and flexible support service. We can provide various levels of remote support ranging from Business Day only to Extended Out of Hours cover as required.

Don’t hesitate to get in touch with any queries relating to our systems administration, development and application support.

Service

Our support service is designed to provide the customer with flexible support options while meeting the requirements of the General Data Protection Regulations (GDPR) and also being ISO27001 compliant.

Named Callers can call our UK based Support Desk or email direct into our eSupport system as appropriate.

Our standard level of service is available 09:00 to 17:30 Monday to Friday excluding English public holidays, and we are happy to discuss extended cover depending on your requirements.

All calls are logged in our eSupport system so that we can track the status of your calls and build a full audit trail for you. We can provide reports on compliance with any Service Level Agreements you may require too.  In addition, all phone calls are recorded for quality of service and training purposes.

What our customers say about us...

Team Technologies make me feel valued as a genuine customer. I don’t feel like a £ sign on their bottom line, and it is really refreshing to work with a supplier who puts their customers at the heart of their business. Team Technologies are also industry leading at cross-party working, and are actively engaged in building relationships with third party Ticket Issuing System suppliers in order to get a solution developed and working for the benefit of the end user. Team Technologies are quick to turn around quotes, and always engage with me in a respectful and emotive manner. Their technical knowledge is second to none – they really know their products, and those of the third party suppliers that they integrate with, and they are also competitively priced, which is a great bonus.
Rob Green - Retail Systems Manager
I’ve always found everyone at Team Technologies very detail focussed and responsive to the needs of me as the customer. Detailed and honest expectations of what can be delivered and when are communicated very clearly which means I feel I can trust them to deliver to a high standard what has been asked for in the timescales expected. All Team Tech representatives I’ve worked with have been knowledgeable about their subject and extremely professional in their communication, planning and execution.
Chad Collins - Transport for Wales Rail Services