Mitre for Intertek

Background

Intertek is a Total Quality Assurance provider of assurance, testing, inspection and certification services to a wide range of industries, across almost every business sector.  

Problem

Intertek recognised that their existing business process, ‘The Castle System’ (which was developed to manage test result data for customer projects and to generate customer specific reports) had a number of issues. These issues caused it to be inefficient, unreliable and immensely frustrating to operate.  Based on their experience of working with us on other projects, Intertek chose Team Technologies to develop a solution for them including analysis of the existing system and then designing and building a suitable replacement.

Issues with the existing system

  • Lacked cost/time efficiency.
  • Wasn't scalable.
  • No longer supportable.
  • Proved to be unreliable and prone to crashes.,
  • Had a number of performance issues including being very slow to load.
  • Lost functionality resulting in jobs taking a long time to complete.

Goal

Intertek needed a technologically enhanced and reliable replacement system that delivers the necessary bespoke functionality, with enhancements to speed up the processes involved. It also needed to be a scalable platform that could be supported internally or by a number of vendors. Providing a solution to the issues would ultimately improve the organisation’s overall efficiency as the application could be rolled out to more departments.

What We Did

Team Technologies reviewed the existing system and developed a proposal for a replacement. This required meetings with key players at Intertek to fully understand the nature of the problem and to get an in-depth look at the existing system from the users perspective.

It was concluded that the best way to meet Intertek’s goal was to create a new application based on current tried and tested technologies (using the existing application as a form of prototype to prevent loss of functionality).

From this a 3 step development was proposed

Step 1: Create a proposal based on a detailed review of the existing system.

Step 2: Produce a proof of concept to ensure the chosen technologies effectively deliver the user performance and scalability required.

Step 3: Develop the entire Castle replacement application (Mitre).

Benefits of new Mitre system

The new Mitre system has benefitted Intertek in a number of different ways including:

  • Helps to improve staff efficiency.
  • Provides a reliable system which eliminates data loss, re-keying and essentially, frustration.
  • Makes the system easier to support (in or out of house).
  • Recovers and enhances functionality lost in the previous Castle application.
  • Automates outputs from the application to reduce checking errors.
  • Speeds up the processing/data entry process (adding new features).
  • Simplifies the build of a new customer project.
  • Has increased the speed of navigation around large projects.

What our customers say about us...

Goldstar is a great product, it works and is very reliable which is a great sign. Team Technologies are attuned to my needs, and when faced with challenges, rise to the challenge and keep disruption to a minimum.
Ian Borthwick - Arriva Rail North
Team Technologies make me feel valued as a genuine customer. I don’t feel like a £ sign on their bottom line, and it is really refreshing to work with a supplier who puts their customers at the heart of their business. Team Technologies are also industry leading at cross-party working, and are actively engaged in building relationships with third party Ticket Issuing System suppliers in order to get a solution developed and working for the benefit of the end user. Team Technologies are quick to turn around quotes, and always engage with me in a respectful and emotive manner. Their technical knowledge is second to none – they really know their products, and those of the third party suppliers that they integrate with, and they are also competitively priced, which is a great bonus.
Rob Green - Retail Systems Manager