Reducing Season Ticket fraud

The Problem

 

Southeastern was aware of potential fraud by travellers purchasing tickets to allow them entry and exit at gated stations within the London area, but whose journeys are in fact longer. In the past, the only way to identify this was to rely on ‘tip-offs’ from vigilant employees. Despite some success it was felt that there needed a more data-driven approach so Southeastern approached Team Technologies for assistance. 
 

The Solution

Team Technologies was able to provide two reports that enabled Southeastern’s Fraud Managers to target records for specific journeys (typically within the inner London area) and identify the customer’s postal address. Care was taken to present the data in a way that enabled potential fraud to be identified quickly without being lost in the midst of genuine ticket data. 

The Outcome

Within two months, Southeastern had 

  • Brought to the point of prosecution one person who has admitted to fraud over a period of 17 months
  • Identified a potential fraud spanning 26 months the same day as receiving information
  • Identified a further nine potential frauds whose combined fraud amounted to a total of nine and a half years
  • Reduced the time to gather evidence and present a case
  • Recouped more than the cost of the initial project work 

The Verdict

Paul Nicholas - Head of Crime & Security at Southeastern said: 
 
“It’s important that honest fare paying passengers don’t feel that they subsidising the few passengers who avoid paying for their travel. Team Technologies’ GoldSTAR system has proved invaluable in helping us analyse data and identify potential fraudulent behaviour. This helps us to limit the financial risk to the company of fraudulent travel.”
 

What our customers say about us...

Although we've had a few teething problems due to configuration errors, these weren't always attributable to Team Technologies but were always dealt with promptly. The Incident Report received after the issues we experienced at Go-Live was frank and detailed. A lot of suppliers would not have shared such a report (and perhaps would not even have bothered to produce it!), which is testament to the type of relationships that Team Technologies seem to build with clients. Their technical knowledge is second to none – they really know their products, and those of the third party suppliers that they integrate with, and they are also competitively priced, which is a great bonus.
Dan Schoenhofen - Abellio Scotrail
Team Technologies make me feel valued as a genuine customer. I don’t feel like a £ sign on their bottom line, and it is really refreshing to work with a supplier who puts their customers at the heart of their business. Team Technologies are also industry leading at cross-party working, and are actively engaged in building relationships with third party Ticket Issuing System suppliers in order to get a solution developed and working for the benefit of the end user. Team Technologies are quick to turn around quotes, and always engage with me in a respectful and emotive manner. Their technical knowledge is second to none – they really know their products, and those of the third party suppliers that they integrate with, and they are also competitively priced, which is a great bonus.
Rob Green - Retail Systems Manager